Online dating and social networking service Ashley Madison
is facing strong public scrutiny after various claims of a hack allowing the
information of 36 million users to be obtained and publicly posted. Included in
this list of names were astonishing clients with a large reputation crisis on
their hands. The online dating service is marketed to people who are married or
in committed relationships, encouraging affairs and approving of infidelity
from anyone and everyone.
The exposed clients included 44 Obama administration
staffers, 13,078 members of the military, celebrities and many more. Although
the brand promised its customers discretion, millions are struggling with the
upheaval this hack has produced. The scandal is a rude awakening about data
privacy and the threat of credibility destroying information being shared with
the world. For the prevalent individuals, this humiliating security breach is
causing a large disturbance in their personal and professional lives.
We are witnessing a large number of divorces, companies questioning
employee morals, friends and family disgusted by the disgraceful actions and
public relations practitioners at the ready to try to manage this reputation
crisis. The first step for many will be a sincere public apology for their poor
decisions. I am curious to see the progression of this scandal because the
release of this private information is causing turmoil in many lives.
Although we live in a world of redemption, I think it will
be difficult for many of the individuals to convince their family, friends, coworkers
and acquaintances to accept their flaws and move on. Righting wrongs is not
exactly an option in this situation. The infidelity has occurred and they
cannot take this back. In order for these individuals to manage the destroyed reputation
they have caused, a genuine attempt to regain trust and credibility is essential.
First off, I am shocked (although with today's culture I don't know why) that there is such a service. In a way I don't feel bad for those who were called out on the service because they had it coming. Yet, from the PR perspective, this is crisis that the organization might night be able to rebound from...and if they do, well I'll be shocked again.
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